Packaging and Dispatch Times
My jewellery is carefully packaged in a sustainable box with tissue paper to keep it secure. I use insured carriers. Typically your purchase will be dispatched within 48 hours.
Spangle Fandango offers gift wrapping and can send an item straight to the gifted person. Just add a note when purchasing or send an email to orders@spanglefandango.com.
For all custom or bespoke orders I will need to discuss timing as this can vary. Please get in touch at info@spanglefandango.com
Costs of Shipping
Shipping is free to the UK.
To the EU the rate is £15.
To the rest of the world including the USA it is £25.
Postal addresses must be accurate and complete to ensure precise delivery. I cannot accept responsibility where there is customer error. Items are insured and will require a signature on arrival.
Customs Charges
International customers are responsible for all charges and/or taxes as these are beyond my control.
Cancellation Policy
For any items which are made to order cancellations must be made within 48 hours. Please send an email to orders@spanglefandango.com marked URGENT.
Returns Policy
I hope you are delighted with your Spangle Fandango piece. However, if for any reason you are unhappy with your purchase I would be happy to adjust, exchange or refund your order.
If this is the case you must get in touch with Spangle Fandango within 14 days of receipt of delivery to arrange your refund/exchange/adjustments. To start a return please contact me quickly by email at returns@spanglefandango.com.
If your return is accepted, I’ll send you instructions on how and where to send your package. Items sent back to Spangle Fandango without first requesting a return will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it; unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions for returns are:
- earrings
- custom made orders
- sale items
I'm happy to discuss any adjustments. These will be carried out at an additional cost.
Exchanges are possible for items apart from the above exceptions, please do get in contact to discuss. Any return postage will be paid for by the customer. Please use an insured carrier as any items remain the buyers responsibility until safely received by Spangle Fandango.
Refunds
You will be notified once your item is received and inspected, I'll let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@spanglefandango.com.